rscloud

Privacy Policy

Effective Date: [01th November 2025] • Company: Redscraper Software, India

This Privacy Policy explains how Redscraper Software ("Redscraper", "we", "us", or "our") collects, uses, stores, and protects your information when you use our cloud-based SaaS platform for email verification and related data intelligence tools. By accessing or using our platform, you agree to this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies to all users of our cloud-based services, including RS Email Verification, RS Lead Extractor, RS Business Email Finder, RS Email prospector, and RS Phone Prospector tools (collectively, the "Services"). This policy is compliant with global regulations including GDPR (EU), CCPA (USA), and India’s Digital Personal Data Protection Act.

2. Information We Collect

2.1 Personal Information

  • Name, email address, phone number
  • Billing and transaction details

2.2 Service Usage Information

  • IP address, browser type, device details, login history
  • Usage logs, verification activity, and traffic patterns

2.3 Verification Data

  • Email addresses and/or phone numbers submitted by users for verification or enrichment.
  • This data is never shared, sold, or used for marketing or profiling. It is processed solely for providing requested services and internal analytics.

3. Purpose of Data Processing

  • To provide and operate the Services
  • To manage user accounts, subscriptions, and payments
  • To improve system performance, security, and accuracy
  • To comply with legal obligations

4. Data Retention

  • Verification data is stored permanently unless deletion is requested by the user.
  • Account and billing data are retained as long as the account remains active or as required by law.

5. Global Data Protection (GDPR & CCPA)

  • Users may request access, correction, or deletion of their data.
  • Users may withdraw consent at any time.
  • We do not sell personal data or use it for targeted advertising.

6. Data Security

We use encryption, secure servers, access controls, and monitoring to protect user data from unauthorized access.

7. Third-Party Processors

We may use trusted cloud hosting and payment providers, bound by strict confidentiality and data protection agreements.

8. User Rights

  • Right to access data
  • Right to data deletion
  • Right to restrict or object to processing

9. Changes to Privacy Policy

We may update this Privacy Policy. Users will be notified via email or dashboard.

Terms of Use

Effective Date: [01th November 2025]

1. Acceptance of Terms

By registering for and using the cloud-based Services, you agree to comply with these Terms of Use.

2. Service Description

Redscraper provides email verification and related data intelligence services via a subscription, pay-as-you-go, and free trial model.

3. Account Registration

You must provide accurate information and maintain the security of your account.

4. License to Use

You are granted a limited, non-exclusive, non-transferable license to use the platform solely for lawful business purposes.

5. Prohibited Activities

  • Using the Services for spam, unsolicited marketing, or harassment
  • Uploading data without proper user consent
  • Reverse engineering or unauthorized access

6. Subscription, Billing, and Credits

  • Free trial accounts may be subject to usage limits
  • Paid plans are billed monthly or via credits
  • Unused credits may be eligible for refunds under the Refund Policy

7. Refund and Cancellation Policy

  • Refunds are only provided if requested before 7days from the purchase date and only for unused credits.
  • Pay-as-you-go purchases are non-refundable.
  • Free trials are non-refundable.

8. Data Processing Addendum (DPA)

8.1 Roles

  • Customer: Data Controller
  • Redscraper: Data Processor

8.2 Processing Purpose

Data is processed solely for email verification and analytics to improve accuracy.

8.3 No Data Sharing

Verification data will not be shared with third parties, sold, or used for marketing.

8.4 Security Measures

We implement appropriate technical and organizational measures to protect data.

8.5 Data Subject Rights

We support requests for data deletion, export, or correction in compliance with applicable regulations.

9. Termination

We reserve the right to suspend accounts for policy violations.

10. Governing Law

These Terms are governed by the laws of India.

Refund & Cancellation Policy

1. General Policy

All subscriptions renew automatically unless cancelled.

2. Refund Eligibility

  • Refunds are only applicable for unused credits.
  • Refund requests must be made at least 7 days from the purchase date.

3. Non-Refundable Items

  • Pay-as-you-go credit purchases
  • Credits used partially
  • Free trial usage

4. Refund Process

Email refund requests to support@redscraper.com including account details and transaction ID. Approved refunds will be processed within 7–14 business days.

© Redscraper Software, India. All rights reserved.